Returns & Exchanges
At Genuine Fred, we want you to be completely delighted with your purchase; if a product doesn't meet your expectations, you can return it within 30 days of delivery for a full refund. Items must be in their original packaging and unused condition to qualify for a return.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label which you can print and attach to your return package.
Pack and Ship
Securely pack the items in their original Genuine Fred packaging and drop the parcel off at any authorized carrier location.
Receive Your Refund
After our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing